Customer Story Type: Technology

Challenges

• Hong Kong had been riddled with protests starting in June 2019, but the company had business to tend to in the region.
• Company needed to prepare and care for their traveling employees with pre-travel briefings, safety checks, and monitoring of local incidents.

Results

• HiveWatch was able to identify a potential threat to travelers in Hong Kong and relocate them to a safer location in the middle of the night.
• In the two days following HiveWatch’s relocation efforts, security forces arrested 50 violent protesters, deployed water cannons with stinging blue dye, and fired rounds three times into the crowd in the Tsim Sha Tsui area, making this one of the most violent protests since June. These actions took place approximately 2000 ft from the hotel where the travelers were originally lodged.

Challenges

• High-growth start-up needed to define security plan and manage operations
• Required an array of security solutions including: employee travel tracking, increasing situational awareness, and reducing guard services

Results

• $500K in savings
• Solutions were deployed within 30 days in order to meet global expansion deadlines
• A proactive technology and support platform to address evolving risk and ensure business continuity
• Stopped in-progress burglaries and prevented a fire overseas

Challenges

• Security operations that were more siloed, creating barriers to response
• Challenges with communication between the Global Security Operations Center (GSOC) and guards at various global facilities
• Analog Standard Operating Procedures (SOPs) and procedures that hindered response time
• False alarms from multiple sensors creating a 98%+ false alarm rate

Results

• Data-driven security leads to long-term savings of $28 million
• Time to resolve alarms went from 15 minutes to sub-1 minute
• Root cause of false alarms found on 30% of false alarms in the first 60 days of deployment
• Addressing false alarms freed up 57% of GSOC operators’ time

Challenges

• Continued growth through mergers and acquisitions added disparate systems to the security program mix
• Excessive noise from multiple alarms (both real and false)
• Lack of visibility into security program metrics
• Disparate security systems that required a better way to communicate effectively with each other

Results

• Thousands – if not millions – of dollars saved in rip-and-replace projects
• Time to resolve alarms went from 3.42 minutes to 22 seconds
• False positives reduced by 60% over 5 months
• Increased visibility into security program measurement and outcomes to enable better decision-making