Customer Story

Fortune 500 Gaming Company

As a tech-forward gaming and entertainment company, this customer is leveraging the HiveWatch® GSOC Operating System to help them enable strategic growth across the company. This forward-thinking, hyper-growth technology company has presence in major cities globally, along with manufacturing facilities and offices, meaning a distributed workforce handling sensitive, proprietary information. Coupled with a significant number of physical assets, its GSOC needed a better way to manage alerts, incident response, coordination with field resources, and better resource allocation.

60%

of false positives reduced over 5 months

22s

Average time to resolve alarms with 
Hivewatch

Millions

of dollars saved in rip-and-replace projects

Challenges

  • Continued growth through mergers and acquisitions added disparate systems to the security program mix
  • Excessive noise from multiple alarms (both real and false)
  • Lack of visibility into security program metrics
  • Disparate security systems that required a better way to communicate effectively with each other

Results

  • Thousands – if not millions – of dollars saved in rip-and-replace projects
  • Time to resolve alarms went from 3.42 minutes to 22 seconds
  • False positives reduced by 60% over 5 months
  • Increased visibility into security program measurement and outcomes to enable better decision-making