Challenges
- Security operations that were more siloed, creating barriers to response
- Challenges with communication between the Global Security Operations Center (GSOC) and guards at various global facilities
- Analog Standard Operating Procedures (SOPs) and procedures that hindered response time
- False alarms from multiple sensors creating a 98%+ false alarm rate
Results
- Data-driven security leads to long-term savings of $28 million
- Time to resolve alarms went from 15 minutes to sub-1 minute
- Root cause of false alarms found on 30% of false alarms in the first 60 days of deployment
- Addressing false alarms freed up 57% of GSOC operators’ time
