Customer Story

Utilizing a GSOC

A popular American social game developer’s security team was facing uncharted territory when the COVID-19 global pandemic started in early 2020. Like many others, the company quickly moved their employees to working virtually, but still needed to protect their physical assets and headquarters (even if they were mostly vacant). It was time to take a step back, reevaluate their physical security strategy, and find a proper solution.

$300k-400k

in savings per year

90%

alarm volume post-covid

Challenges

  • The idea of needing full time people dedicated to watching the alarms and cameras on site at their Global Security Operations Center (GSOC) no longer made financial sense.
  • Prior to the pandemic, GSOC operators would respond to an average of 100 emails and 500 alarms a day. After lockdown, the number went to only about 10 emails and 5 alarms a day.
  • They were paying hundreds of thousands of dollars a year to staff and upkeep a solution that no longer seemed all that necessary.

Results

  • The company immediately saw substantial cost savings as they switched from an entirely in-house and on-premises GSOC staffed by third party security guards, to HiveWatch.
  • Refining processes with GSOC managers over time helped the company get to the level of security they wanted to be at.
  • More time for strategic security projects.