Your Guide to AI in the GSOC
How security operations are benefiting from innovative tech (and how to get started in your program).
Your security stack generates more data than any team can process.
HiveWatch’s digital operator is watching 24/7. It ensures your team always knows what’s happening, what’s urgent, and what to do next.
ACS from one vendor. Cameras from another. Guard management in a spreadsheet. Incident records in email threads. And somewhere in the middle of all of it are your operators, toggling between five screens trying to piece together what happened, where, and who’s handling it.
Your program is more sophisticated than your infrastructure. You’re making critical decisions with fragmented data, but there’s a better way to run this.
That’s what HiveWatch is.

A single screen shows, by priority, what’s important to your operators. No need to switch between program applications.
With all of the information in a single program, you can measure what’s happening and where, across time and locations. Give leadership the data they need.
Add locations, devices and intel to increase digital operator intelligence, reducing reliance on operators to manage noise. Easily incorporate additional security systems as you grow.

HiveWatch connects your ACS, VMS, guard management, and third-party tools into a unified operating layer: one place where every alarm, incident, guard tour, and device health signal lives together. Your operators work from a single queue. Your executives get real-time dashboards. Your security program finally has a source of truth.
This isn’t rip-and-replace. It’s the orchestration layer you’ve been missing.

Every alarm type — access control, video, employee quick reports, weather, fire — flows into a single operator workflow. No more toggling. No more missed escalations. No more “I thought someone else had that.”
Your operators know exactly what needs them, what is happening, and what’s already been handled. In that order.
Real-time KPIs. Incident trends. Guard performance. Device health. Response time benchmarks across every site. HiveWatch turns your raw security operations data into the reporting that earns you a seat at the executive table.
One customer described it this way: their monthly security report used to take a month of Excel work. With HiveWatch, it takes an hour.
New sites. New acquisitions. New geographies. Security operations complexity compounds fast — and headcount rarely keeps pace. HiveWatch’s digital operator scales alongside your organization without requiring the same growth in the security team.
One operator. Multiple countries. It’s been done on this platform.
Your organization may be spending $10M, $25M, even $50M on guard services annually. Do you have a single KPI to show for it? HiveWatch gives you guard tour management, dispatch SLAs, mobile incident logging, and performance reporting, so every dollar of guard spend is defensible.
Most security programs make you replace your stack, HiveWatch connects it. HiveWatch integrates with numerous systems — Genetec, Milestone, OnGuard, LenelS2, Verkada, Ontic, AlertMedia, Brivo, and more. It’s the intelligence layer for faster response and better outcomes.
"With HiveWatch, our security team can harness our data more effectively than we could in the past. We can now tap into far more intelligence to prepare our global organization to manage enterprise risk. And we are well-positioned to address risks more proactively."
Chief Security Officer
Unicorn startup
Whether you’re standing up a GSOC for the first time or optimizing an operation that’s already running, HiveWatch is built for both. We come in, assess where you are, and show you ROI fast.
And if we’re not the right fit, we’ll tell you that too.
$50M in annual guard spend. 275 locations. Zero KPI infrastructure — until HiveWatch. Now: real-time performance benchmarks across their entire global guard vendor network.
136 offices. Siloed teams. No unified security data layer. They now call HiveWatch “the orchestration layer” — the source of truth for everything physical security.
Monthly security reporting used to take a month of Excel work. Now it takes an hour (and the CFO actually reads it).
7,000 alarms a day. A GSOC that couldn’t scale. With HiveWatch GSOC OS and AI Operator, they tripled alarm volume capacity without adding a single operator.
HiveWatch changes that by providing an operator for faster response, fewer gaps, and better protection for people and assets.