“We need to order an expander for this thing,” the Command Center Operator told me as I reviewed the updated Standard Operating Procedures (SOPs). In front of me was a massive desktop display with dozens of plastic sheets holding endless pages of SOPs for our security team. The rainbow of colors, each representing a different incident type – from natural disaster to replacing a lost badge – was as extravagant as it was intimidating.
There’s a shift happening in global security operations centers (GSOCs). Centralized monitoring and response from a GSOC is often done for a global enterprise across multiple locations, but more recently, a lot of these organizations are reducing the size of these locations and shifting toward more regional locations. Even with fewer locations to oversee, there can still be challenges to identifying the right jurisdiction for emergency response and communications.
